Contact PTE Monster
Have a question about your PTE Academic or PTE Core practice, your account, or a feature? We’d love to hear from you — reach the team directly by email and we’ll get back to you personally.
Support & questions
Stuck on a feature, a score, or your account? Send us the details and we'll help you sort it out.
Feedback & suggestions
Found a bug, or have an idea that would make your PTE practice better? We genuinely read every message.
Response time
We aim to reply within 1–2 business days. Please include your account email so we can find you quickly.
Before you email
Many questions about how the exam works and how each task is scored are answered in our task guides and scoring explainers. For anything else, email us — we’re happy to help.
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